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Phone Assistant
- 5 License
- Panasonic Phone Assistant Pro Software
-5 Licenses
-Phone Assistant Software is an exciting array of highly intuitive, feature rich Computer Telephony Integration (CTI) software applications that are designed to drastically improve your communication and help you get the most out of your Panasonic TDA Hybrid IP-PBX and KX-TDE Pure IP-PBX system
-Highly desirable features such as presence, real-time view of all phone activities for managers and team leaders; wizards to help with most common telephony operations; and an intuitive web interface for easy TDA and TDE PBX configurations combine to make the Phone Assistant applications an indispensable business productivity tool
-3 Applications: Phone Assistant for Personal Productivity (easy access to phone features), Phone Assistant Status for Supervisors and Team Leaders (easy call monitoring), Phone Assistant Manager for IT Administrators (easy maintenance)
-Phone Assistant Features:
-Confirm colleague availability and presence (helps in determining who is available to handle calls before you decide to call them, greatly reducing the number of unanswered calls)
-Easy access to system phone functions (wizards appear as and when you need them, helping you with most common telephony features like Transfer, Forward, Do-Not Disturb, Hold, Park, and Conference call set up)
-Integration with IP camera (Panasonic IP camera can also be integrated, allowing users to answer a doorphone and open the door after viewing the IP camera video feed on screen)
-Dial easily through your database (users can create their own business and private contacts, show the presence and availability of all co-workers or they can simply dial external business contacts by double-clicking. The software can utilize Outlook address books for contact lists)
-Record conversations directly into Voice Mail TVS 50/200 and NCV200 (allows Phone Assistant users to record the conversation that they are having with a caller. View presence and availability)
-Phone Assistant Status Features:
-Status users can pick up any ringing call being monitored, as well as silently Listen-in, Barge-in, or Take over a call. In addition, supervisors can even record a selected call if required. Monitored extensions can also be flagged for easy identification, e.g. when monitoring a new employee or an agent in training.
- Monitor Employee Phone Status/Usage: Phone Assistant Status Pro users can monitor all configured incoming calls. Monitoring allows Status users to see not only all telephony activities but also settings of the monitored users, e.g. call forwarding, absent messages, etc.
-Extended Reporting Capabilities: the software supports extensive reporting capabilities with built-in reports as well as the ability to customize reports in order to keep track of all company telephony communications activities, such as the following: Status of monitored extensions, History of all calls, Output of call logs as CSV files
-Phone Assistant Manager Features:
-IT departments can use any networked PC with a standard web browser to use the Phone Assistant Manager to create and set Phone Assistant users as well as make typical Adds/Moves and configuration changes to their TDA Hybrid IP PBX. Using this tool, customers can use self help to modify simple system and extension settings like: Modify System Date/Time and Holidays, Add/Modify PBX Speed Dial Numbers, Set System-Wide Absent Messages, Set Call Forwarding,Do-Not-Disturb, Call Waiting, etc., Assign Flexible Programmable Keys
-With a properly configured office IP network, authorized IT department personnel can even remotely access and configure basic TDAPBX settings from anywhere in the world they have access to the office network.
-Required PBX Hardware:
-Supported PBX MPR version: TDA30: 3.00 or later, TDA100/200: 3.00 or later, TDA600: 2.22 or later
-Communication path: USB (on the MPR) or LAN (CTI Link Card is required for LAN, TDA30 supports only USB)
-Extension device: at least one of DHLC, DLC, SLC, MSLC, ESLC, EMSLC, IP-EXT
-Doorphone device: required for the use of door control (optional card is required)
-Supported IP camera: Panasonic BL-C series
-Features for Pro V1.1:
-User capability: Max 128 users (pro trial version : 2 for TDA50, 4 for TDA100/200, 8 for TDA600)
-Basic call control
-Call history: 4 types
-FWD/DND control
-Contact List: max 100 groups and each group is max 100 items
-IP Camera monitor: 4 cameras
-Conference room: set up as initiator
-Outlook integration
- Call recording: using VM (not USB connection)
-IP Soft phone (optional module KX-NCS9101)
- KXNCS1105
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